9. Establish and enforce uniform standards for applying the progressive discipline system and ensure that discipline of all guards is uniform, fair and prompt, both at the supervisor level and the management level.

10. Establish regular channels of communication between management and supervisors about discipline, which is imposed, on guards in specific cases.

11. Establish regular channels of communication between supervisors and guards regarding guard practices and procedures such as:

a. discipline imposed on guards in particular cases, subject to appropriate privacy considerations; b. assignments of guards to posts; and c. administration of overtime.

12. Introduce regular management training for supervisors, and ensure that adequate and continuing guard training is planned and is accomplished.

13. Update the Guard Service Manual at least every few years, preferably annually.

14. Institute more thorough background checks on applicants before hiring decisions are made